ASPE SDLC Division

COURSE 6050 | 2-DAY SESSION
The Project, Business and Management Professional's Toolkit

Master the essential professional skills you need to elevate your career to the next level

During this course, you will learn how to:

Better understand your own style and the business environment in which you work
Learn how to develop and lead effective teams that deliver results
Ask effective questions that deliver the answers you need
Understand communication tactics that will create cohesion and unity
Understand the keys to dealing with challenging people
Manage meetings that bring about results
Create and deliver powerful presentations - without fear!
Build negotiation skills that provide lasting solutions
Deal effectively with virtual teams
Learn the difference between management and leadership behaviors - what to use, when to use them
Use best practices in conflict resolution that provide long term solutions
Understand your Emotional Quotient and how it influences your business success
Learn how your behavior, personality and communication styles affect the way you work and interact

Immediate benefits of attending this class:

Understand your personal behavior and personality (yes, they are 2 different things!)
Discover your communication style and how that impacts how others view you
Recognize and‘diagnose’ various corporate cultures and better understand appropriate survival tactics
Understand and recognize the various types of negotiation
Develop essential toolsets in effective preparation and establishing a winning strategy for negotiation
How to clarify and crystallize objectives (from all perspectives)
Recognize common ploys, body language, and strategies, and be prepared to respond
Implement decisions and move toward tangible closure
Explore the common causes of conflict, and how to head off problems before they start
Effectively deal with challenging individuals
Learn how to diffuse conflict and take the“heat” out of a situation
Build a toolkit of successful mediation tactics
Use specific methods for asking questions that get results
Gain essential skills for long-term planning while also dealing with the short-term
Understand Emotional Intelligence and how it influences your business success
Raising your EQ (Emotional Quotient) for better interpersonal results
How to listen beyond the words being said
Learn to create an effective meeting culture
Learn templates for unique meetings to meet unique needs
How to hold successful virtual meetings
Learn how to effectively prepare for presentations
Gain tips and techniques for controlling pre-presentation“jitters”
Understand how your body language impacts your effectiveness
Learn speaking techniques that keep your audience engaged
Gain the skills to handle challenging presentation situations (including problem audience members, difficult questions, and more)
Avoid overload and increase communication efficiency by learning e-mail and IM etiquette, as well as winning solutions for quick, effective communication.

Course details

Are you prepared to move ahead in your career?

Successful people know it’s necessary to have a complete“toolbox” of skills at your disposal to keep a competitive edge in today's business climate.

Professional skills above and beyond technical competency set you apart, getting you noticed while achieving results.

Recent surveys of employers regarding qualities they desire in entry-level employees as well as MBA applicants revealed a common list of sought-after attributes. This list of coveted competencies includes:

Listening Skills

Good oral communication

Group and interpersonal effectiveness

Skills at negotiation and conflict resolution

These things are all part of an individual’s emotional intelligence quotient, and unlike “IQ,”“EQ” can be learned and refined through training and practice.

Understand the factors that define your performance and your environment.

By better understanding both the factors that drive your actions and reactions, as well as the environment in which you work, you will be better able to leverage your innate strengths, as well as enhance skills that will help you excel. Understanding your personality traits, communication styles and behaviors will give you insights into how you perform, and how to better work with those around you.

Learn practical tips and techniques for issues you face every day.

Negotiation skills, team building and performance, improving meeting productivity, and painless presentations are just a sampling of the real-world challenges that will be addressed in this course. If you are involved in the business of doing business, you can’t afford to miss this course. You owe it to your career and to yourself to take your professional skills to the next level.

In-Class Workshops and Group Exercises:

A variety of demonstrations, large-group activities and small-group team exercises will refine and enhance your communication, negotiation, conflict-resolution, and problem solving skills. Working in small groups, you and your peers will better understand key practices that will yield big results in the business environment. Specifically, you will:

Discover your core communication style and how to leverage your strengths

Better understand what impact your personality has on your work style and relationships

Uncover a third aspect of understanding yourself - your behavior style - and learn to leverage your behavior style for better business and interpersonal success

Work as a team to understand the disciplines a successful team must work toward

Learn and practice together the techniques that can move your presentation skills from knocking knees - to knockout presentations

Learn and develop the method of principled negotiation to decide issues on their merits, move you toward "Yes" and leave beneficial relationships intact

Identify and practice situational leadership skills that help you move projects forward when dealing with all types of people, all types of situations

Understand thoroughly the differences between 'managing' and 'leading', and when it is appropriate to use each

Recognize the drivers and defusers of challenging individuals and how to make progress regardless of the roadblocks

Practice and refine winning conflict resolution techniques that move from frustration to agreement

Learn new communication tactics that will create cohesion and unity in your work environment